Shipping and delivery
Seller
ANA GLOBAL EXPORT ANGELIKA WYSOCZAŃSKA
Address: ZYGMUNTA SŁOMIŃSKIEGO 7/U3, 00-195 WARSZAWA, PL
VAT ID: 5253038389
REGON: 541130070
Phone: +48570194036
Email: kontakt@korea-shop.pl
Products are dispatched within 48 hours.
Delivery Methods and Costs
For your convenience, we offer delivery through trusted logistics partners, ensuring swift and secure arrival of your orders. Delivery costs are calculated individually for each order, dependent on the chosen method and order value. Detailed information regarding available delivery options and their associated costs will be presented to you during the order placement process, prior to its finalisation.
Order Processing Time
We endeavour to prepare and dispatch your orders with utmost care and in the shortest possible timeframe. Typically, orders are processed within 1-2 business days from the moment payment is confirmed. For products requiring a longer preparation period, this information will be clearly indicated in the product description.
Delivery Time
Once an order has been dispatched, the estimated delivery time within Poland typically ranges from 2 to 5 business days, depending on the chosen delivery method. For international deliveries, this timeframe may vary and will be provided upon selection of the destination country. Please note that these timelines are estimates and may be subject to change due to circumstances beyond our control.
Shipment Tracking
Upon dispatch of your shipment, you will receive an email containing a tracking number, which will enable you to monitor the status of your order online. This allows you to follow your package's journey in real-time until its delivery.
Delivery
The delivery methods available for a given Order, the carriers handling them, and the area to which the Seller ships are presented at checkout before the Order is placed. The delivery cost is stated separately from the price of the Goods and appears in the Order summary before the Order is placed. Delivery period: the Seller hands the Goods over without undue delay and no later than 30 days from the day the contract of sale is concluded, unless a shorter period is stated with the Goods or in the Order summary, in which case the shorter period binds. If the Seller does not hand the Goods over in time, the Buyer sets an additional period; once it passes without effect the Buyer may withdraw from the contract (art. 543[1] of the Polish Civil Code). Damage or shortage in transit. What to do: 1. check the parcel in the courier's presence, or immediately after collecting it from a pickup point, 2. if the packaging or the Goods are damaged, report it to the carrier and ask for a damage report to be drawn up; a report may also be made after collection, within the period set by the carrier's own terms, 3. contact the Seller without delay by email to the address given on the Contact page, quoting the Order number, a description of the damage and, where possible, photographs. The absence of a carrier's damage report does not deprive a Consumer of their rights for Goods not conforming to the contract. On a sale to a Consumer, the risk of accidental loss of or damage to the Goods passes to the Consumer when the Goods are handed over to them, and where the Seller chose the carrier, on handover to the Consumer (art. 548 § 3 of the Polish Civil Code).
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